Frequently Asked Questions
Everything you need to know about shopping with LTD Commodities.
How can I track my home decor or furniture order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can also view your order status by logging into your account and visiting the 'Order History' section.
What is your return policy for home goods?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a refund or exchange, provided the item is in its original packaging.
Do you offer shipping discounts for bulk orders?
Shipping costs are calculated based on the total weight of your order and the delivery destination. From time to time, we offer flat-rate shipping promotions or discounts for high-volume orders which will be applied at checkout.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure payment options through PayPal for your convenience.
What should I do if my item arrives damaged?
If your merchandise arrives damaged or defective, please contact our Customer Service team immediately. We will arrange for a replacement or a full refund at no additional cost to you.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders quickly. You may cancel or modify an order within 30 minutes of placement. After this window, the order is sent to our warehouse for fulfillment and cannot be changed.